​What type of information do we collect?

Estela Blanca receives, collects and stores any information you enter on this website or provide to me in any other way. I also collect personally identifiable information (including name, email and communications, comments, feedback, reviews and recommendations) via this or any other site that is primarily linked to Estela Blanca such as our Facebook page, eBay etc.  I also collect  information that is required for financial transaction (for invoices, receipts etc.) Please also be aware that Estela Blanca website uses the software tool Hit Counter, a third-party service to count and display the number of visitors. This service may collect visitors’ IP addresses.   

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How do we collect information?

When you contact me via the contact form on Estela Blanca website or any other way (like telephone call, face to face visit etc), as part of the process of communication, I collect the personal information you give me: name, address and email address. Your personal information will be used only for the specific reasons stated below.

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Why do we collect your personal and non-personal information?

I collect Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services including refunds;

2. To provide Users with ongoing customer assistance and technical support;

3. To be able to contact Visitors and Users with general or personalized service-related notices;

4. To create aggregated statistical data in order  to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

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How do I store, use, share and disclose your personal information?

Estela Blanca website is hosted on the Wix.com platform. Wix.com provides with the online platform that allows to sell my books to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. For more information please read Wix.com Privacy Policy: https://www.wix.com/about/privacy

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How long do I keep your information?

I will keep your information only for as long as it is relevant and useful for the purposes for which it was originally collected.

Copies of customer invoices, receipts and other relevant information are retained for the period required by HMRC.  Personally identifiable information stored online will be securely “wiped”.  Information on paper will be shredded or incinerated. 

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How do I communicate with you?

I may contact you by email, telephone, SMS text,  online, letter or face-to face on a base of your consent. 

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How can you withdraw your consent?

If you don’t want to be contacted by me or for me to process your data any more, please e-mail us at: estelablancabooks@gmail.com

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Privacy policy updates

By accessing Estela Blanca website, you agree to abide by the terms and conditions outlined in this policy. I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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Questions and your contact information                      

If you would like to: access, correct, amend or delete any personal information I have about you, please e-mail us at: estelablancabooks@gmail.com

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Accessibility 

Estela Blanca website is developed and maintained with accessibility in mind.  I reduced motion background to minimum.  As an additional tool I  provide a link to the free accessibility ATbar Lite toolbar that is easy to bookmark to your browser and use. ATbar provides variety of accessibility tools such as Increase/decrease font size, page font settings, colour overlay etc.  Learn more about ATbar functions: https://www.atbar.org/instructions/. I also committed to improving levels of accessibility.

 

Other accessibility support:

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AbilityNet: https://mcmw.abilitynet.org.uk/

Google Accessibility Support: https://www.google.com/accessibility/

Microsoft Accessibility Support: https://www.microsoft.com/en-us/accessibility/features?activetab=pivot_1:primaryr2

Apple Accessibility Support:  https://support.apple.com/en-gb/accessibility

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​Cookies Policy

Estela Blanca website may use cookies in order to customize this site for return visitors. Third-party widgets also may install cookies depending on their configuration. 

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What are cookies and what do they do?

Learn more about cookies: https://allaboutcookies.org/what-is-a-cookie

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How Wix uses cookies and other tracking tools?

To learn more about cookies which are used on Wix platform please visit: https://support.wix.com/en/article/cookies-and-your-wix-site

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Can I delete cookies?

Yes. Learn more how to manage cookies here: https://allaboutcookies.org/how-to-manage-cookies

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Returns and Exchange

Estela Blanca offers a 14-day return policy. If you are not satisfied with your purchase, you may return the item within 14 days of receiving it.

Conditions for Returns:

1. The item must be returned in its original condition, including packaging and any accompanying materials.

2. Proof of purchase (e.g., receipt or order confirmation) is required.

3. Return shipping costs are the responsibility of the buyer unless the item is defective or not as described.

How to Return:

1. Contact us within 14 days of receiving your item to initiate the return process.

2. Ship the item back to the address provided or contact us to confirm

Once the item is received and inspected, a refund will be issued to your original payment method within 7 business days.

If you have any questions about the return process, please feel free to contact.

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